Shipping Policy

Thank you for visiting and shopping at I’m Immortelle. We ship our products globally. All orders are subject to the following terms and conditions that constitute our Shipping Policy. We ship all our products with FedEx and UPS

EU + Worldwide Shipping Policy
Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

All orders are processed manually, for this reason you can expect the confirmation email of your order within 24-48 once your order is placed. If you haven’t received any email please contact

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipments within all countries are subject to stock.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.


Country Estimated Delivery Time Shipment Cost
Spain 2 business days 6,00€
Balearic Islands 2-3 business days 8,00€
European Union 3-5 business days 12,50€
USA+Canada 3-5 business days 24,00€
Asia 7-10 business days 37,50€-46,00€
Australia+Oceania 7-10 business days 38,00€
Turkey 3-5 business days 46,00€
Norway, Switzerland 3-5 business days 25,50€
Delivery delays can occasionally occur. After the worldwide Covid 19 situation delays may happen more often.

Once your order is shipped you will recieve a tracking number from MBE.

CHECK YOUR JUNKMAIL IN CASE YOU HAVEN´T RECIEVED A TRACKING ID. If you can´t find it in your junkmail contact us at

Shipping within Bosnia, Montenegro and Macedonia is untracked. If you wish to have more information on your package contact us at

Shippings within Macedonia are subject to stock and may suffer occasional delays (15-30 working days). You can expect a call from Kargo Express before delivery. Kargo Express doesn´t provide tracking numbers, they call before delivery.

Fast shipping to Macedonia through DHL will cost an extra 45 Euros. If you wish to have a fast shipping with a tracking number contact us at and we will guide you on how you can pay for this service.


Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. CHECK JUNKMAIL IN CASE YOU HAVEN´T RECIEVED YOUR TRACKING YET. If you haven´t recieved the tracking number in your junk mail contact us at

Customs, Duties and Taxes

I’m Immortelle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, for small orders there shouldn’t be any extra custom fees. Always claim with the mail courier company if you get any extra custom charges.


I’m Immortelle is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently ship worldwide.

If you wish to buy our product from Latin America, please write

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Return and Refund Policy

Thank You for shopping at I’m Immortelle

If you are not entirely satisfied with your purchase, we’re here to help. Please write and we will do everything we can to help you.



You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.





Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Please write us at we will answer within 24-48 hours and will assist you along the process. We want you to be satisfied and happy with our products and services.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.


Contact Us

If you have any questions on how to return your item to us, contact us.