Shipping Policy
Thank you for visiting and shopping at I’m Immortelle. We ship our products globally. All orders are subject to the following terms and conditions that constitute our Shipping Policy. We ship all our products with FedEx and UPS
EU + Worldwide Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Country | Estimated delivery time | Shipment cost |
| Spain | 2 business days | 6,00€ |
| Balearic Islands | 2-3 business days | 8,00€ |
| European Union | 3-5 business days | 12,50€ |
| USA+Canada | 3-5 business days | 24,00€ |
| Asia | 7-10 business days | 37,50€-46,00€ |
| Australia+Oceania | 7-10 business days | 38,00€ |
| Turkey | 3-5 business days | 46,00€ |
| Norway, Switzerland | 3-5 business days | 25,50€ |
Delivery delays can occasionally occur.
Due to Covid restrictions and an unexpected success in sales all orders placed after April 4th are experiencing a 15 working days delay WORLDWIDE. You will recieve a tracking ID as soon as your order is dispatched. Thank you! Sasha Kalem
Zbog ograničenja i restrikcija uvezi Cov.19 i jako veliki broj upita za našim uljem doživljavaju sve narudžbine poslate nakon 4.tog aprila kašnjenje od prilike 15 radnih dana širom sveta. Dobićete ID za praćenje čim bude poslata vaša narudžba. Hvala vam na strpljenju! Srdačan pozdrav, Saša Kalem
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
I’m Immortelle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
I’m Immortelle is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship worldwide.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.