Shipping Policy
Thank you for visiting and shopping at I’m Immortelle. We ship our products globally. All orders are subject to the following terms and conditions that constitute our Shipping Policy. We ship all our products with FedEx and UPS
EU + Worldwide Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Country | Estimated delivery time | Shipment cost |
| Spain | 2 business days | 6,00€ |
| Balearic Islands | 2-3 business days | 8,00€ |
| European Union | 3-5 business days | 12,50€ |
| USA+Canada | 3-5 business days | 24,00€ |
| Asia | 7-10 business days | 37,50€-46,00€ |
| Australia+Oceania | 7-10 business days | 38,00€ |
| Turkey | 3-5 business days | 46,00€ |
| Norway, Switzerland | 3-5 business days | 25,50€ |
Delivery delays can occasionally occur.
Once your order is shipped you will recieve a tracking number.
CHECK YOUR JUNKMAIL IN CASE YOU HAVEN´T RECIEVED A TRACKING ID. If you can´t find it in your junkmail contact us at info@imimmortelle.com
Shipping within Serbia, Bosnia, Montenegro and Macedonia is untracked. If you wish to have more information on your package contact us at info@imimmortelle.com.
Shippings within Macedonia are subject to stock and may suffer occasional delays (15-30 working days). You can expect a call from Kargo Express before delivery. Kargo Express doesn´t provide tracking numbers, they call before delivery.
Fast shipping to Macedonia through DHL will cost an extra 45 Euros. If you wish to have a fast shipping with a tracking number contact us at info@imimmortelle.com and we will guide you on how you can pay for this service.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. CHECK JUNKMAIL IN CASE YOU HAVEN´T RECIEVED YOUR TRACKING YET. If you haven´t recieved the tracking number in your junk mail contact us at info@imimmortelle.com
Customs, Duties and Taxes
I’m Immortelle is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
I’m Immortelle is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship worldwide.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.